MYT CONNECTED SERVICES

MyT Connected Services is comprised of the MyT App and MyT Multimedia. Each suite is host to its own set of features, that make driving safer and more fun, in and out of your car.

The MyT App lets you communicate with your car, wherever you are. You can plan journeys, locate your parked car, and find information on when your car is due to receive maintenance. The Hybrid Coaching feature analyses your driving and tells you how you can improve fuel efficiency when driving your hybrid.

MyT Multimedia allows you to connect your smartphone (compatible with iOS & Android) to your car*. Your favourite apps, like Spotify, Whatsapp, Audible, Google Maps and Waze, can be used in your car, and controlled via Siri Voice Assist or OK Google. MyT Multimedia also gives you access to useful information like real-time traffic alerts and speed camera alerts and allows you to search for points of interest in the navigation. *for compatible models

With a MyT account, you can manage your multimedia system, and receive useful insights on your car through the MyT App and the My Toyota Customer Portal.

The same credentials grant you access to both the MyT App and the My Toyota Customer Portal.   

The MyT App allows you to use the following MyT Connected Services:   

     • Find My Car 
     • Send-to-Car
     • Car-to-Door 
     • Hybrid Coaching      
     • Driving Analytics        
     • Service Booking
     • Service Reminders
     • Service History 

The My Toyota Customer Portal gives you detailed information on your car and allows you to buy and manage services. The following services are available in the portal:

     • Car purchase history, car ownership details, and order tracking
     • Send-to-Car
     • Service Booking
     • Service Reminders
     • Service History
     • Vehicle Information
     • Owner Manual
     • Map Updates  
     • Manage profile settings

The MyT App is tied to the vehicle identification number (VIN) of the car and the owner of the car, so you’ll only be able to use the app connected services in that car.

You can use MyT Multimedia in another Toyota, as long as it has been activated and is still in the validity period.

The use of MyT App Connected Services is limited to the owner of a car, but the vehicle identification number (VIN) can be added to multiple accounts.

MyT Multimedia can be used by anyone driving that car.

MyT Connected Services is comprised of the MyT App and MyT Multimedia. Each suite is host to its own set of features and must be activated separately.

If you are unsure if your MyT App Connected Services is activated go the MyT App. Click on the wheel icon which can be found in the top right-hand corner of the home screen. Go to ‘Settings’ and choose the ‘Car’ tab. If you see the message ‘Activate connected services’, it means that they are not yet activated. You’ll need to visit your retailer to activate MyT App Connected Services.

A quick way to check if MyT App Connected Services is on is to check if your last trip details are displayed on the home screen of the app.

To activate MyT Multimedia Online Navigation Connected Services connect your smartphone with your car, using either Bluetooth or wi-fi tethering, then click on the ‘Setup’ tab. From there click on the ‘Online’ tab, then the ‘Toyota Online’ tab, and choose an existing account. Enter your MyT credentials. Entering your details will start your 3 years of free service. You can check the expiration date of your MyT Multimedia subscription in the My Toyota Customer Portal.

If you don’t have an existing account, you can directly create one in your car, by choosing the ‘New Account’ option.

You can change your password in the MyT App. From the wheel icon, which can be found in the top right-hand corner of the home screen, click in the ‘Settings’ menu. Choose change password, and fill in your current and new password. Then confirm the new password, and save.

If you’ve forgotten your password you can request a new one at the login screen, by entering your email address.

The MyT App is supported on both iOS and Android devices.

MyT Connected Services are available with the following Toyota cars:

     • New RAV4 (from November 2018 production on)
     • New Corolla H/B and Touring Sports (from January 2019 production on)
     • New Camry (from January 2019 production on)
     • New C-HR (from October 2019 production on).

MyT Connected Services is included with the purchase of any MyT Connected Services compatible Toyota, for a span of ten years.

No. MyT App Connected Services is tied to the vehicle identification number (VIN) of the car and the owner of the car. There can be only one account accessing connected services.

MyT Connected Services will function for 10 years. Toyota will cover the cost of data used to provide connected services for 10 years, but the MyT App will function even without connected services.

If you buy a secondhand Toyota, that supports MyT App Connected Services, visit your retailer to confirm that you are the owner of the car. You’ll then be able to activate MyT App Connected Services. 

To check the version number on:

• iPhone: open ‘Settings’, go to ‘General’ and ‘Usage’. Under the ‘Storage’ section, choose the MyT App to see the version number.
• Android: open ‘Settings’ and tap ‘Apps & Notifications’. Go to the list of installed apps on your device. On the apps list screen, select MyT App for details on its version number.

We suggest you turn on automated updates for the MyT App. We’re continuously adding new features. 

Go to the iOS App Store or Google Play Store and search for ‘Toyota MyT App’. Then download the app, entirely free of charge. 

Create an account directly in the MyT App, and fill in the requested personal details.

You’ll then have to activate your account via an activation email you will receive before you can use all the features on the MyT App. In addition, to use connected services your dealer needs to register you as the owner of the car.

From the home screen, click on the wheel icon which can be found in the top right-hand corner. Go to ‘Settings’ and choose the ‘Car’ tab.
Click on ‘activate connected services’.

     • If you receive a message saying ‘connecting’ you will be able to use connected services after you’ve made 2 trips in your car, at a speed greater than 10km/h.
     • If you receive a message saying ‘please contact your Toyota dealer so they can help you complete the process’, you will have to visit your dealer to verify ownership.`
     • Only for Toyota Aygo MY 2020 from June production: If you do not see the ‘Activate connected services’ button, please switch ignition on of your vehicle and wait for minimum 1 minute, then restart MyT App and press ‘Activate connected services’.

For more information please consult our how-to guide.

If you receive the message ‘Please go to your retailer’ in the MyT App when trying to activate MyT Connected Services, it means that at the time of order, your email address was not communicated to your retailer, and ownership verification did not occur. You will have to visit your retailer to confirm ownership.

To finish your activation, you’ll need to turn on the engine of your car for 3 minutes or make a trip at a speed greater than 8 km/h. Afterwards, MyT Connected Services will be activated in the app.  

You can access them at any time. Car data is sent to the app when the engine is turned off. You’ll be able to view the details of your last trip after the engine has been switched off. Mobile data coverage is needed to send data, so it may not work underground.

Go to the ‘Services’ dashboard and choose ‘Driving Analytics’. Select the ‘ All Trips’ tab to see your previous trips and then click on a trip to access the related driving analytics. You can also find details on your last journey on the ‘Home’ dashboard. 

You need to enter your MyT credentials into the multimedia unit of your car. You’ll then need to link your multimedia to your vehicle identification number (VIN). For more information please visit our how-to-guide.

You next need to tether Bluetooth, to connect the car to the internet. The Share to Car feature will now work. For more information please visit our how-to-guide.

The Share to Car feature requires a navigation system to function. 

Car to door is available in the MyT App homescreen. The feature is available in your in-car navigation, when you parked somewhere other than your final journey destination.

For more information please read our how-to-guide. 

Privacy Mode is available in the MyT App ‘Settings’ page. You can switch it on or off yourself. When you switch on the Privacy Mode you disable the GPS function and we will not be able to track your car location. For more information please read our how-to-guide.

Remove the car from your MyT account. Don’t cancel your account, as any future Toyota cars you may own can be added to the account. Don’t forget to inform the new owner of the car that it is equipped with MyT App Connected Services. 

If you want to temporarily stop MyT App Connected Services, you can turn on Privacy Mode to disable GPS function.

If you want to permanently stop MyT app Connected Services, on the MyT App go to ‘Car Settings’, click on the wheel icon. Choose the ‘Parameters/Setting’ tab, then go to the ‘Car’ tab. From there you can permanently deactivate MyT Connected Services. 

MyT Connected Services will stop if your vehicle identification number (VIN) is removed from your account. 

This service is not yet available, but we are constantly working to add more connected services to the MyT App. We will regularly update the app, so be sure your app stays up to date. The easiest way to do so is to enable auto-updates in your app store. 

MyT Multimedia includes several navigation online services, providing useful real-time information, like traffic info and speed cam alerts.

These features require the internet to function. You need to connect your mobile device (using wi-fi or Bluetooth tethering) or any wi-fi device/network to the car. 

Every new Toyota comes with 3 years of free map updates for the navigation system, as well as other services like :

     • Real-Time Traffic
     • Coyote (where available) or Cyclops
     • Google Streetview (where available)
     • Point of Interest
     • Fuel
     • Parking
     • Weather

For more information please visit our how-to-guides on how to activate Online Navigation Connected Services and how to use them. Insert links to How to how to activate Online Navigation Connected Services and How to use Online Navigation Connected Services

MyT Multimedia also includes smartphone integration. This allows you to connect your smartphone (compatible with iOS & Android) to your car. Your favourite apps, like Spotify, Whatsapp, Audible, Google Maps and Waze, can be used in your car, and controlled via Siri Voice Assist or OK Google.

Some models (the New C-HR, Yaris and AYGO, depending on the grades/option taken (NMSCs localization for grade compatibility), the new Supra*) are compatible with Apple CarPlay, and Android Auto.
* Only compatible with Apple CarPlay

Embedded navigation systems receive data from a GPS satellite signal. MyT Multimedia requires an online connection to receive necessary data for Real-Time Traffic, Coyote (where available), Google Streetview (where available), Weather, Fuel, and Parking, and online POI.

All Toyota models currently on sale include online navigation services. However AYGO, Supra and Proace have their own set of connected services.

Smartphone integration is available on certain current generation Aygo grades, certain current generation Yaris grades, the new Supra (only works with Apple CarPlay), and new C-HR models as of October 19 production. Check with your retailer to see if smartphone integration is available. 

The first 3 years (NMSCs localization for duration) of MyT Multimedia navigation online services are free. After that, you can purchase a subscription. Our map care package includes all of our map updates and related online services, and our service pack includes our online services features. You can purchase a subscription in our e-Store. Check the e-Store for the latest prices.

You will get a notification on the screen of your in-car multimedia system 30 days before the free 3-year period ends.
In the e-Store, you can renew the Map Care pack for either 1, or 3 years. When renewing our Service Pack, you can choose between 1, 2 or 3 years. Check the e-Store for prices.

You can access the e-Store through the multimedia system of your car or in the My Toyota Portal.
In the customer portal e-Store, accessed from the My Toyota Portal, you can purchase the services offered by MyT Multimedia. You can also check the status of your current subscriptions in the e-Store. On the e-Store go to the ‘Purchased’ tab to see which subscriptions are active, and the time remaining on them.

If you access the e-Store application from your car multimedia system you can download services like Coyote (previously bought on the portal). You can find the e-Store by going to the ‘Menu’ section, then going to apps, and choosing ‘In Car’.

You can purchase services from the My Toyota Customer Portal. To find out which services you already have, click on ‘Purchased’.

You can use it right away, you’ll just need to tether Bluetooth to enable navigation online connected services. However, we recommend that you enter your MyT / My Toyota credentials to link the multimedia to your account. You will then be able to purchase services or Map Care from the portal and use Share to Car from the MyT App.

The same account is used for both MyT App and My Toyota Portal. If you don’t have one, we recommend you download the app and create one from there.

You can also create an account via the multimedia (you will need to accept the terms of use within 14 days in the My Toyota Portal).

You can activate it through the multimedia system of your car. Please note that your car has to be connected to the internet, either by Bluetooth tethering, wi-fi tethering, or even by using the wi-fi from your home (if your car is parked within range of it), as the services offered by MyT Multimedia are internet-based. For a step-by-step explanation, please read the guide.
Once connected the 3 free years of navigation online connected services will begin. If you don’t follow this process you will not be able to enjoy those services.

Not all new Toyota cars are compatible with wi-fi tethering, but all new models are Bluetooth tethering compatible.

Go to the menu of your multimedia system and press ‘Setup’, then ‘wi-fi’ and ‘Turn wi-fi power on’. Select your network, enter the password and select ‘OK’. When successful you will get a message telling you that the navigation system has successfully connected with the hotspot.
You can find a step-by-step guide below.

Go to the menu of your multimedia system and choose ‘Settings’. Then select ‘Bluetooth connection’ and follow the steps to set up the network connection. Then on your smartphone, you need to enable Bluetooth tethering. You can find a step-by-step guide below.

Go to the menu of your multimedia system and go to the e-Store’s ‘In Car' section (you need an online connection and have to be logged in). Select the Coyote app and choose ‘install’. A pop-up will appear when Coyote is installed. When opening it, select ‘OK’ to start it automatically. Coyote will now always appear as available under ‘apps’.  

Please note that Coyote can only be used after you’ve driven 200 km in your car.

For more information please visit our how-to-guide.

Apple CarPlay can be activated by plugging your iOS device into the car’s USB port. In the infotainment unit, click on the ‘menu’ button, and then click on ‘Car Play’.

Android auto can be activated by first downloading the Android Auto app. Then plug your Android device into the car’s USB port. In the infotainment unit, click on the ‘menu’ button, and then click on ‘Android Auto’.

Yes, provided you have an online connection with your smartphone. You'll also need a cable to plug your smartphone into your car. If you have an android phone, you will need to install the Android Auto app. The apps will then be available through the ‘Android Auto/ Apple Car Play’ menu on the infotainment screen.  

The new Toyota C-HR, the current generation of Yaris (certain grades), the current generation of AYGO (certain grades) and Supra (only features Apple car play) offer smartphone integration.

With the Share to Car feature, you can prepare for your journey in advance by searching for directions on your mobile device, and then sending them to your car. You’ll need a car with in-car navigation features, and a MyT account with your car registered to your account.  

To enable this feature, you’ll need to link your car to your MyT account.   

 You can do this in one of two ways:  

     • In your car, with Bluetooth or wi-fi tethering active, click on ‘Set-Up’ in multimedia. Go to the 'Online' tab, and choose ‘Toyota online’, and then ‘Existing account’. Enter your MyT credentials. You then need to go to the MyT customer portal. You’ll have received the message ‘we found a new device ID’. Confirm, and you’re all set up.
     • You can also enable the Share to Car feature directly in the app, by going to the car menu, choosing the wheels icon, go to 'Settings', and then in the ‘Car' tab choose the register a multimedia device option. Follow the instructions in your app and note that you’ll have to be in your car to finalize the pairing process.

For more information please read our how-to-guide.

Over-the-air map updates are possible with the latest 2019 multimedia systems, activated in the e-Store for the latest compatible models. For more information please consult our how-to guide. 
You can also manually update your system by downloading updates from the My Toyota Portal e-Store, and putting them on a USB stick, and connecting it to your car.

You can use the Share to Car feature in the MyT App to plan your route. First, go to the ‘Services’ tab, choose ‘Share to Car’, click on where to, enter the address, and from you can program a trip with up to 9 stops and a final destination by clicking on the ‘+’ button. Then press ‘send to car’.

Once in your car, make sure you have a wi-fi connection. The easiest method is to tether Bluetooth to your smartphone. Once an internet connection is established in your car can download the journey. go to favourite destinations in the multimedia unit, and you will find your pre-planned journey.

For the new RAV4, the new Corolla, New Camry, and New C-HR the journey can be found under the favourite menu. For more information please consult our how-to guides on How to Share to car and How to find in-car, Share to car journeys.

Your 3 year term starts when you put your MyT credentials into the infotainment unit.

You will get a notification on the screen of your in-car multimedia 30 days before the free 3 year period ends every week. 15 days before the free 3 year period ends you'll receive the same message every day. After your 3 year period has ended, a message will be shown each time you try to use the app.