Applications are invited for the position of Customer Relations Executive at Toyota Ireland
Key Responsibilities:
- To be the primary point of contact for inbound customer communications – telephone, postal and email
- To ensure customers queries are logged in a timely manner and coded as per current requirements to enable accurate reporting
- Ensure that all customer and Dealer queries are dealt with promptly
- To take ownership of customer queries / concerns / issues and resolve them in an efficient manner
- Ensure an effective communication flow between internal departments, the customer and the Dealer Network
- Provide stakeholders with monthly KPI updates
- Work with Allianz to ensure a true Customer First experience
- Work with the Customer Relations Manager to provide reporting on a monthly basis, and as requested
- Provide general administrative support to other team members
If you are ideal candidate you will have the following experience and skills:
- Experience in key customer front role essential
- Customer driven with the ability to deal and build relationships with customers and the dealer network
- Enthusiastic and passionate about delivering the highest standards in customer experience
- Ability to deal and build relationships arising from any negative experiences
- Must be positive, resilient and enthusiastic, demonstrating a "can do" attitude
- Strong computer skills, with an excellent knowledge of Microsoft Word, Excel, Power Point, and experience using CRM programmes is preferable
- Previous experience working in the motor industry an asset
Benefits:
- PCP Staff Vehicle Purchase Scheme.
- Onsite Gym with classes
- Onsite Canteen facilities
- Defined contribution Pension Scheme
- Comprehensive learning and development opportunities and support for further education
- 26 days holidays with the option to purchase additional holiday days
- Employee Assistance Programme
Toyota Ireland is an Equal Opportunities Employer
